Terms & Conditions

These terms apply to everything you order through adsym.co.za: bookings for home and business services, and digital products. By placing an order you agree to them. Last updated: 21 October 2026.

Jump to: Refunds · Cancellations · Delivery

1. Who we are

AdSym is a division of Symetree (Pty) Ltd (Reg. no. 2026/822141/07 · Level 1 B-BBEE (EME)), based in Johannesburg North, South Africa. Contact us on WhatsApp at 068 222 8879 or by email at adsym@symetree.co.za. We reply within one business day, usually the same day.

2. Orders and prices

All prices are in South African rand (ZAR) and include any taxes that apply.
An order is confirmed only once we reply on WhatsApp to confirm the date and details, or once your online payment has been received.
Garden maintenance prices are a starting price. We confirm the final price after seeing the job, before any work starts. You can decline at that point and pay nothing.
We may refuse or cancel an order if a service is unavailable in your area or a price was shown in error. If you have already paid, we refund you in full.

3. Payment

You can pay online by card or Instant EFT through PayFast, by bank transfer (EFT), or in cash or EFT on the day for services marked "pay on the day".
Online payments are processed on PayFast's secure page. AdSym never sees or stores your card details.
Rock Stallion photo and video shoots need a 50% deposit to book a date. The balance is due on the shoot day.
Digital products (the K53 Learner's Path and the trading signals group) are paid in full before delivery.

4. Delivery policy

Services. Home services (garden maintenance, bin cleaning, mobile car wash and others listed in the store) are carried out at your address in our service area: Northgate, North Riding, Northwold and Randburg. Business services are delivered at the location or in the way agreed with you. We confirm the date and time on WhatsApp. Nothing is shipped.

For a car wash we need access to a tap and a plug point at your address.
For bin cleaning you do not need to be home, but the bins must be accessible at your gate.
If weather or another reason outside our control stops us, we move your booking to the next free slot at no cost, or refund you if that date does not suit you.

Digital products.

K53 Learner's Path: after your payment is confirmed, we send your personal access code on WhatsApp, usually within a few hours and always within 24 hours (business days, 8am to 6pm). You use it at adsym.co.za/learners-path. It runs in your phone's browser and nothing is posted.
Trading signals group: we add you to the WhatsApp group within 24 hours of payment (business days).

If you have not received your code or group invite within 24 hours, message us and we will sort it out the same day.

5. Cancellation policy

Home services: you can cancel or reschedule free of charge up to 24 hours before your booking. If you paid online, we refund you in full. If you cancel with less than 24 hours' notice, or we cannot get access when we arrive, we may keep up to R50 of an online payment to cover travel, and refund the rest. If you pay on the day, there is no charge to cancel.
Rock Stallion shoots: cancel 7 or more days before the shoot and we refund your deposit in full. With less than 7 days' notice, you can move your shoot to a new date once at no cost. If you cancel outright with less than 7 days' notice, the deposit is not refunded, because the studio time and crew have been reserved for you.
Digital products: you can cancel for a full refund at any time before your access code is sent or before you are added to the WhatsApp group.
If we cancel: if we have to cancel a booking, we offer you a new date or a full refund, whichever you prefer.

6. Refund policy

Not happy with a service? Tell us on WhatsApp within 24 hours, with a photo if you can. We will come back and fix it at no cost. If we cannot fix it, we refund you for the part of the service that was not delivered properly.
K53 Learner's Path: because you get the full course as soon as your code is sent, it is non-refundable once the code has been sent. The exception is if your code does not work and we cannot fix it within 2 business days, in which case we refund you in full. Try the free sample questions on the K53 page before you buy.
Trading signals group: non-refundable once you have been added to the group. Trading results are never guaranteed (see section 8), so poor trading results are not grounds for a refund.
How refunds are paid: card and Instant EFT payments are refunded through PayFast to the original payment method. Bank transfers are refunded to the account they came from. We process approved refunds within 5 business days. Your bank may take a few more days to show the money.
To ask for a refund, WhatsApp us on 068 222 8879 or email adsym@symetree.co.za with your name and order reference (it starts with "AS").

7. Symetree digital agency

Websites, SEO, social media and software work by Symetree are quoted separately. The written quote you accept sets out the price, deposit, timeline, cancellation and refund terms for that project.

8. Trading signals disclaimer

Signals shared in our WhatsApp group are for information and education only. They are not financial advice. Trading carries risk, including the loss of your capital, and past results do not guarantee future results. You are responsible for your own trading decisions.

9. Your rights

Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Where these terms and the law differ, the law applies.

10. Privacy

How we handle your personal information is explained in our Privacy Policy.

11. Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.